Frequently Asked Questions
Our Clientele
Do I have to be an elite athlete to work with Kerin Performance?
Not at all – in fact that is why we set up Kerin Performance! While we’ve worked with some of the top athletes in the world, Kerin Performance is for anyone looking to boost their performance, no matter your level.
That said, we do take an active approach to rehab and performance, so while you don’t need to be a gym expert, be prepared for an active approach
In-Person Consultations
Do I need a referral from a GP, physiotherapist, or specialist?
No, you don’t need a referral to visit Kerin Performance. However, it’s helpful to share as much information as possible before your appointment to ensure we’re well-prepared. If you’re unsure whether our clinic is the right fit for you, feel free to reach out to us at info@kerinperformance.com before booking. We’ll be happy to chat about your needs and guide you through your options.
What should I wear to my appointment?
We recommend wearing comfortable, flexible clothing—gym gear or activewear is ideal. T-shirts, vests, and shorts are perfect, as most assessments involve physical activity, and we want you to feel comfortable during your session.
Appointments & Bookings
How do I book an appointment?
It’s simple – Just hit the “Book Now” button, choose the time and location that works best for you, and you’ll receive a confirmation email with all the details.
Support for Athletes, Clinicians, and Clubs
How do I arrange a bespoke consultation?
Every case is unique, and we customise our services to fit your needs. For on-site assessments or intensive rehab, just drop us an email at info@kerinperformance.com, and we’ll work with you to design a personalised plan.
Do you offer consultations for clubs or practitioners?
Yes! We provide online consultations for more complex cases. Feel free to email us at info@kerinperformance.com to discuss your case in advance so we can provide the most effective support.
Rescheduling & Cancellations
How do I reschedule my appointment?
Rescheduling is easy. Simply follow the link in your confirmation email or log into your Cliniko account to pick a new time that works for you.
What’s the cancellation policy?
We understand things come up, but we do ask for at least 24 hours’ notice for cancellations or rescheduling. If cancelled within 24 hours, the full session fee will apply.
Payments & Insurance
Do you accept health insurance?
Yes, we’re covered by all major health insurance providers. You should be able to claim back a portion or a set number of sessions depending on your plan.
Will I receive a receipt?
Yes, after every session, we’ll email you a PDF receipt for your records.
Payment Methods
What are your payment options?
We accept card payments, both online via Stripe and in the clinic using our card machine. We encourage contactless payments for convenience. Please note, we are a cashless clinic.
Athlete Testing Lab
What does testing involve?
Our approach is based on the philosophy of “assess and address.” We’ll review your history to understand the nature of the issue, followed by a thorough clinical and objective assessment using the latest technology. Our testing is tailored to your specific needs, with a strong focus on strength diagnostics.
When will I get my athlete profile report?
On the day of your testing, we’ll provide you with a quick summary of your profile and the key takeaways. A more detailed report will follow within a few days to ensure accuracy and comprehensiveness.