At Kerin Performance Ltd (“we”, “our”, “us”), protecting your personal information is a top priority. This Privacy Policy outlines how we collect, use, and share your data, as well as your rights regarding that data. By engaging with us, whether in person or online, you agree to the terms outlined in this Policy.
Information We Collect
With your consent, we will collect personal information from you during interactions – this includes in person consultations, phone calls and messaging, online consultations or through our online booking system.
The information collected is used solely to provide services, communicate with you, and manage your medical file.
We collect:
- At Initial Consultation: Name, date of birth, contact details, medical history, GP/Consultant/Physician details, and referral information. This is necessary to create a comprehensive medical record, influence your care, and manage communications with your healthcare team, with your explicit consent.
- Booking and Queries: When scheduling appointments or making enquiries, we may ask for your name, phone number, email, postal address, and a brief description of your injury, if you choose to provide it.
- Website Interaction: Our website collects data such as your name, email, phone number, and query details via our online forms. This information helps us respond to your questions or manage appointments.
Information Use
We use your information for:
- Communication: To correspond with you regarding your appointments, medical details, exercise programs, and updates about your treatment. We may also send birthday messages and appointment reminders.
- Medical Purposes: We may share your information with other medical professionals involved in your care, but only with your explicit consent.
- Service Announcements: On rare occasions, we may need to send you service-related announcements, such as changes to our operations.
Third-Party Services
We work with third-party service providers to enhance the services we offer. These third parties, such as our website host, exercise prescription software, and practice management tools, are bound by contracts to handle your data securely and only for the purposes we specify. Examples include:
- Website Hosting: GoDaddy
- Assessment: Vald
- Practice Management: Cliniko
- Payment Processing: Stripe
- Exercise Prescription: tbc
For more information about how these third-party services handle your data, please visit their respective privacy policies.
Children’s Privacy
We do not knowingly collect or process data from children under 16 without parental or guardian consent. If you are under 16, please have a parent or guardian handle any communications with us.
Data Security
We implement a variety of security measures, including encrypted databases, password-protected devices, and secure storage, to protect your data from unauthorized access. Paper records are securely stored and disposed of after being digitized.
Your Rights
You have the right to:
- Access and correct your personal information
- Request that we stop sending you communications
- Request that we deactivate your account, although we are legally required to retain medical records for seven years
Please email us at info@kerinperformance.com for any such requests. We may require certain information for verification purposes before proceeding.
Updates to the Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on our website, and we encourage you to review this policy periodically.
For further inquiries, please contact us at info@kerinperformance.com.